The Brokers and the Agency Networks
By Benoît Pivet and Annie Dalion / GRAS SAVOYE
Paris 22 march 200

You, average agents, with our view of what kind of expectation a broker or a Marine Insurance agent has from yourselves in terms of services.

Indeed, as our daily privileged contacts are those customers that suffer claims, please understand that what we are going to tell you today, reflects more what they have in mind than our own complaints.

Are you all here today to hear us display our general satisfaction with what you perform along the year?

I do not fell that you would be sufficiently motivated if this was the case!

Therefore, you will excuse us in advance to focus more on what does not work correctly and on what you have to improve to provide a service and match our expectation than on congratulations!

Our comments today will concern the following subjects:

• Anticipated payment of survey costs & fees
• Late requests for survey
• Technical competence required
• Communication –.Contradictory survey
• Efficiency and speed
• Quality of the survey report

• Item 1: Anticipated payment of survey costs & fees.
  
  
• Item 2: Late request for survey.
  
  
• Item 3: Technical competence required The diversity of goods and products, machinery of any kind shipped from anywhere to anywhere throughout the world makes all the charm and interest of our job but also its complexity.
  
  
• Item 4: Communication
  Once you are missioned, we need information all along the way and until the final remittance of your survey report.
  
  
• Item 5: Contradictory surveys
  We have to say that too often we discover once we finally obtain your report that it is not contradictory to all potentially liable third parties.
  
  
• Item 6: Efficiency and Speed
  
  
• Item 7: Quality of the survey report.